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Most frequently
asked questions

Here are the most common questions a trader would normally ask us or consider to ask before opening an account with us.

For more information on help resources related to NovaTrade Group  and the products we offer, simply type your question below or visit our live chat service.

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Accounts

How do I open a live trading account?

Verification

Are my personal details secure with you?

Verification

What documents do you require?

MT5 Platform

Are your platforms compatible with Mac?

MT5 Platform

Why is the 'Modify' button greyed out when I try to set SL/TP for an existing order?

NovaTrade Group Edge Platform

Why is the Modify position button greyed out when I try to set SL/TP for an existing order?

Deposit/Withdrawal

What methods can I use to deposit funds into my Novatrade Group account?

Deposit/Withdrawal

How do I transfer funds from my Novatrade Group Wallet to my trading account?

Safety

How can I protect my online data?

NovaTrade Group is a global online trading broker offering access to Forex, commodities, indices, cryptocurrencies, stocks, and other CFD markets through the MetaTrader 5 (MT5) platform.
NovaTrade Group offers competitive trading conditions, STP execution, multiple account types, secure funding methods, and dedicated customer support for traders worldwide.
Yes. NovaTrade Group follows an STP (Straight Through Processing) execution model, routing client orders directly to liquidity providers without dealing desk intervention.
You can trade Forex, commodities, indices, cryptocurrencies, stocks, and other CFD instruments from a single trading account.
NovaTrade Group provides MetaTrader 5 (MT5), available for Windows, Mac, Android, iOS, and WebTrader.
Yes. NovaTrade Group offers user-friendly trading platforms, educational resources, and account options suitable for both beginners and experienced traders.
Yes. Professional traders can benefit from competitive spreads, fast execution, advanced trading tools, and flexible leverage options.
Yes. Demo accounts are available for traders who want to practice strategies using virtual funds before trading live.
NovaTrade Group offers multiple account types designed to suit different trading styles, experience levels, and investment goals.
Yes. NovaTrade Group provides copy trading, allowing investors to automatically copy the trades of experienced strategy providers.
Yes. You can trade using the MT5 mobile app on both Android and iOS devices.
NovaTrade Group supports multiple funding currencies. Available options may vary depending on your selected payment method.
No. Opening a trading account with NovaTrade Group is free.
The minimum deposit depends on the account type you choose. Please refer to the Account Types page for the latest requirements.
Yes. Clients can open multiple trading accounts, subject to the available account types and client portal options.
NovaTrade Group accepts clients from many countries. Availability depends on local regulations and compliance requirements.
Yes. Due to regulatory requirements, services may not be available in certain jurisdictions.
NovaTrade Group uses industry-standard security measures and encryption technologies to protect client data and account information.
You can contact the support team via live chat, email, or the contact form available on the NovaTrade Group website.
The latest news, product updates, and announcements are available on the NovaTrade Group website and official social media channels.
Click Open Live Account on the NovaTrade Group website, complete the registration form, and verify your email address to get started.
Yes. Creating a NovaTrade Group account is completely free.
Anyone who meets the minimum age requirement and complies with the applicable regulatory and verification requirements can open an account.
You'll need to provide your full name, email address, phone number, country of residence, and create a secure password.
Yes. Email verification is required to activate your client portal.
Yes. You can register using any smartphone, tablet, or desktop browser.
Registration usually takes only a few minutes to complete.
Yes. You can create multiple trading accounts from your Client Portal.
Yes. You can maintain both live and demo trading accounts simultaneously.
No. Each email address can only be registered once.
Check your spam or junk folder. If you still haven't received it, request a new verification email from the Client Portal.
Yes. Contact Customer Support if you need to update your registered email address.
Yes. You can update your phone number through the Client Portal or by contacting Customer Support.
Some personal information can be updated after verification. Additional documents may be required.
Please contact the NovaTrade Group support team for information about corporate account availability.
Review the information you submitted, correct any errors, and try again or contact Customer Support for assistance.
No. All account information must belong to the registered account holder.
You must be at least 18 years old or the legal age in your jurisdiction.
Registration is available in many countries, subject to local laws and regulatory restrictions.
Visit the NovaTrade Group website and enter your registered email address and password on the login page.
Click Forgot Password on the login page and follow the instructions to reset your password.
Ensure your login credentials are correct. If the issue continues, reset your password or contact Customer Support.
Yes. You can access your account from multiple devices, subject to security checks.
Yes. NovaTrade Group uses advanced security measures to help protect your account.
Yes. You can request account closure by contacting Customer Support after all trading positions have been closed and your balance has been withdrawn.
Account verification helps protect your account and ensures compliance with regulatory requirements.
Yes. Verification is required before you can access certain account features and services.
We recommend completing verification immediately after registering your account.
You'll need a valid proof of identity and proof of address.
Accepted documents include a passport, national ID card, or driver's license.
You can submit a recent utility bill, bank statement, or other approved proof of address.
Your proof of address should typically be issued within the last three months.
Yes. Clear, high-quality scanned copies or photos are accepted.
No. Please upload the original document or a clear photo of the document.
Verification may be rejected if documents are unclear, expired, incomplete, or do not match your account details.
Yes. You can resubmit your documents if your previous submission was rejected.
Verification is usually completed within one business day after all required documents are received.
Yes. You'll receive an email once your verification has been successfully completed.
Some services may be available, but full account functionality may require successful verification.
In some cases, deposits may be accepted before verification, subject to company policies.
No. Account verification is generally required before withdrawals can be processed.
Contact Customer Support and provide supporting documents explaining the difference.
Submit a valid proof of address that matches the residential address registered on your account.
Documents in certain languages may require a certified translation if requested.
No. All submitted identity documents must be valid and unexpired.
Yes. Your documents and personal information are securely stored and handled according to privacy standards.
Yes. If your documents expire or your personal details change, you can submit updated documents.
Ensure all required documents have been uploaded correctly. If the delay continues, contact Customer Support.
No. Verification is completed at the client account level and usually applies to all trading accounts under the same profile.
You can contact the NovaTrade Group Customer Support team for assistance with the verification process.
NovaTrade Group offers multiple account types designed to suit beginners, experienced traders, and professional investors.
Choose an account based on your trading experience, preferred spreads, commission structure, and trading strategy.
Yes. You can open multiple account types from your Client Portal.
The minimum deposit depends on the selected account type. Please refer to the Account Types page for the latest requirements.
The Standard Account is generally suitable for new traders looking for a simple trading experience.
Professional traders often prefer accounts with tighter spreads and lower trading costs.
Yes. Eligible clients can access ECN-style trading conditions through supported account types.
Yes. Raw Spread accounts provide access to institutional-style pricing with competitive spreads.
A Standard Account offers straightforward trading with competitive spreads and no complex pricing structure.
A Demo Account allows you to practice trading using virtual funds in real market conditions.
Yes. Opening and using a Demo Account is completely free.
The validity period may vary depending on account activity and company policy.
Yes. You can open a Live Account at any time after registering.
Yes. Swap-free Islamic accounts are available for eligible clients upon request.
A Swap-Free account does not charge or pay overnight swap interest on eligible instruments.
Additional conditions may apply depending on the instrument and holding period.
Leverage varies depending on the account type, trading instrument, and regulatory requirements.
Yes. Eligible clients can request a leverage change through the Client Portal or Customer Support.
No. Spreads vary depending on the selected account type and market conditions.
No. Commission depends on your chosen account type.
Most trading instruments are available across account types, subject to account specifications.
Yes. Hedging is supported on eligible trading accounts.
Yes. Scalping strategies are permitted.
Yes. Automated trading using Expert Advisors (EAs) is supported on MT5.
Yes. Clients are free to trade during major market news events.
Copy Trading availability depends on the selected account type and platform.
Yes. You may request an account change or open a new account with different trading conditions.
The available base currencies depend on the selected account type.
Yes. You can request the closure of unused trading accounts through Customer Support.
A full comparison of account features, spreads, leverage, commissions, and minimum deposits is available on the Account Types page of the NovaTrade Group website.
Log in to your Client Portal, select Deposit, choose your preferred payment method, and follow the on-screen instructions.
NovaTrade Group supports multiple payment methods, including bank transfers, cards, e-wallets, and cryptocurrencies, depending on your region.
Yes. The minimum deposit depends on your account type and selected payment method.
Maximum deposit limits may vary depending on the payment method and account verification status.
Most deposits are processed instantly, while some payment methods may take longer.
NovaTrade Group does not charge deposit fees. However, your payment provider may apply charges.
Yes. Bank transfers are available in supported regions.
Yes. Visa and Mastercard deposits are available where supported.
Yes. Cryptocurrency deposits are available through supported digital assets.
Available cryptocurrencies may include USDT, Bitcoin (BTC), Ethereum (ETH), and others, depending on availability.
Yes. USDT deposits are supported through available blockchain networks.
Always use the network displayed in your Client Portal to avoid transaction issues.
No. Deposits must be made from a payment source registered in your own name.
Check your transaction status and payment details. If the issue persists, contact Customer Support.
You can view your deposit history in the Client Portal.
Yes. Supported currencies may be automatically converted to your account's base currency.
Currency conversion charges may apply depending on your payment provider.
Yes. All payment transactions are processed using secure encryption technologies.
Yes. Instant payment methods are generally available 24/7, including weekends.
Bank transfer processing times vary and may take several business days.
Yes. You'll receive a confirmation once your deposit has been successfully processed.
If the payment has not been completed, you may be able to cancel it through your payment provider.
Deposits are usually made to your wallet first, after which you can transfer funds to your MT5 trading account.
Log in to your Client Portal, select Internal Transfer, choose your wallet and MT5 account, enter the amount, and confirm.
No. Internal transfers between your wallet and trading accounts are free.
Certain payment methods may be available before verification, subject to company policy.
Contact Customer Support as soon as possible for assistance.
Yes. You can use multiple supported payment methods to fund your account.
Yes. Deposit limits may vary depending on the selected cryptocurrency and network.
If you experience any deposit-related issues, please contact the NovaTrade Group Customer Support team for assistance.
Log in to your Client Portal, select Withdraw, choose your preferred payment method, enter the amount, and submit your request.
Yes. Your account must be fully verified before withdrawal requests can be processed.
Withdrawals can be made through supported bank transfers, cards, e-wallets, and cryptocurrencies, depending on your region.
The minimum withdrawal amount depends on the selected payment method.
Maximum withdrawal limits may vary depending on your payment method and account status.
Processing times vary by payment method. Most requests are processed within one business day after approval.
NovaTrade Group does not charge withdrawal fees. However, your payment provider may apply charges.
Withdrawal requests can be submitted anytime. Processing may occur during business hours.
Yes. You can withdraw available profits after meeting all applicable requirements.
Yes, provided you have sufficient free margin remaining in your account.
Withdrawals are generally processed back to the original funding source where applicable.
No. Withdrawals can only be sent to accounts registered in your own name.
Yes. Cryptocurrency withdrawals are available through supported digital assets.
Supported cryptocurrencies may include USDT, Bitcoin (BTC), Ethereum (ETH), and others.
Use the network specified in your Client Portal to ensure successful processing.
Your request may be under review for security or compliance purposes.
A withdrawal may be rejected due to incomplete verification, incorrect payment details, or compliance checks.
You may be able to cancel a pending withdrawal before it has been processed.
You can monitor your withdrawal status in the Client Portal.
Yes. A confirmation email will be sent once your withdrawal has been processed.
Contact Customer Support immediately to request assistance.
Yes. Currency conversion may apply depending on your selected payment method.
Your payment provider may apply currency conversion fees.
No. However, you must maintain sufficient free margin to support your open positions.
Only eligible funds and profits can be withdrawn in accordance with the applicable promotion terms.
Some withdrawals are processed automatically, while others may require manual review.
Yes. All withdrawal requests are protected by security and verification procedures.
The funds may be returned, and Customer Support will assist you with the next steps.
Yes, provided there are no open positions or outstanding obligations on your account.
If you need assistance, please contact the NovaTrade Group Customer Support team through the available support channels.
Withdrawal processing is unavailable on Saturdays and Sundays. Any withdrawal requests submitted during the weekend will be processed on the next business day.
MT5 is a powerful multi-asset trading platform that allows you to trade Forex, commodities, indices, stocks, cryptocurrencies, and CFDs.
Yes. NovaTrade Group offers MetaTrader 5 for all eligible trading accounts.
You can download MT5 from the Trading Platforms section of the NovaTrade Group website.
Yes. MT5 is available for Windows computers.
Yes. MT5 can be used on macOS through the available installation options.
Yes. MT5 is available for Android and iOS devices.
Yes. You can access your trading account directly through your web browser using MT5 WebTrader.
Open MT5, select Login to Trade Account, and enter your MT5 account number, password, and server.
Your MT5 login credentials are available in your Client Portal and welcome email.
You can reset your MT5 password from the Client Portal or contact Customer Support.
Check that your account number, password, and trading server are correct.
Select an instrument, click New Order, enter your trade details, and confirm the order.
Open the Trade tab, select the position, and click Close Position.
Yes. MT5 supports Buy Limit, Sell Limit, Buy Stop, Sell Stop, and other pending order types.
Yes. You can edit Stop Loss and Take Profit levels at any time while your position is open.
Yes. One-click trading can be enabled from the platform settings.
Yes. MT5 fully supports automated trading using Expert Advisors.
Yes. MT5 allows you to add custom indicators and trading tools.
Yes. MT5 includes built-in support for automated and algorithmic trading.
Yes. You can manage multiple MT5 accounts from the same platform.
Yes. Internal transfers can be made through the Client Portal.
Open the History tab in MT5 to view your completed trades and account activity.
Yes. MT5 allows you to customize chart layouts, indicators, templates, and timeframes.
MT5 offers multiple chart timeframes ranging from one minute to one month.
Yes. MT5 supports desktop, mobile, and push notifications.
Yes. MT5 provides an integrated economic calendar to help you monitor market events.
Check your internet connection and ensure you are connected to the correct trading server.
Restart the platform and ensure you are using the latest version. If the issue continues, contact Customer Support.
Yes. MT5 uses encrypted connections to help protect your trading data and account information.
You can contact the NovaTrade Group Customer Support team for assistance with any MT5-related questions.
Leverage allows you to control a larger trading position with a smaller amount of capital.
Leverage varies depending on the account type, trading instrument, and applicable regulations.
Yes. Eligible clients can request a leverage change through the Client Portal or Customer Support.
Margin is the amount of funds required to open and maintain a trading position.
Free margin is the available balance you can use to open new trades or support existing positions.
Used margin is the portion of your account balance reserved for open positions.
Margin level is the ratio of your equity to used margin, expressed as a percentage.
A Margin Call is a warning that your account equity has fallen below the required margin level.
Stop Out is the automatic closure of positions when your margin level falls below the required threshold.
The spread is the difference between the bid and ask price of a trading instrument.
NovaTrade Group offers floating spreads that change according to market conditions.
A Raw Spread provides market-based pricing with minimal spreads, usually combined with a commission.
Commissions depend on your selected account type and trading instrument.
A swap is an overnight financing adjustment applied to positions held after the trading day ends.
Swap charges are applied to eligible positions that remain open overnight.
A triple swap is applied on a specific weekday to account for weekend financing.
Current swap rates are available on the NovaTrade Group website and within the MT5 platform.
Market execution fills orders at the best available market price.
Yes. Slippage may occur during periods of high market volatility or low liquidity.
Positive slippage occurs when your order is executed at a better price than requested.
Negative slippage occurs when your order is executed at a less favorable price.
MT5 supports market orders, pending orders, Stop Loss, and Take Profit orders.
Yes. Both features are available to help manage trading risk.
Yes. Hedging strategies are supported on eligible accounts.
Yes. Scalping is permitted under normal trading conditions.
Yes. Clients may trade during economic news releases and major market events.
Yes. Automated trading with Expert Advisors is fully supported on MT5.
Spreads may widen, execution speeds may vary, and slippage may occur due to changing market conditions.
Maximum trade sizes vary by instrument and account type.
Complete trading specifications are available on the NovaTrade Group website under the relevant product and account pages.
NovaTrade Group offers Forex, commodities, indices, stocks, cryptocurrencies, and CFDs.
The number of available instruments may vary. Please refer to the Product Specifications page for the latest list.
Yes. NovaTrade Group offers a wide range of major, minor, and exotic currency pairs.
Major pairs include the world's most traded currencies, such as EUR/USD, GBP/USD, and USD/JPY.
Yes. Precious metals, including Gold and Silver, are available for trading.
Yes. Popular energy products, including crude oil, are available.
Yes. Trade leading global indices from major financial markets.
Yes. CFDs on selected global company shares are available.
Yes. NovaTrade Group offers cryptocurrency CFDs on selected digital assets.
Available cryptocurrencies may include Bitcoin, Ethereum, Litecoin, Ripple, and others.
Contracts for Difference (CFDs) allow you to speculate on price movements without owning the underlying asset.
Yes. You can open both buy and sell positions, depending on market conditions.
Trading hours vary by instrument and are available in the MT5 platform and Product Specifications.
Most markets are closed on weekends, except selected cryptocurrency instruments.
Yes. Trading hours may change during public holidays or market events.
Contract size defines the quantity of an asset represented by one standard lot.
Contract specifications are available on the NovaTrade Group website and MT5 platform.
Leverage depends on the asset class, account type, and applicable regulations.
Yes. Spreads differ depending on the market and current liquidity.
No. Commission structures may vary by account type and asset class.
Swap charges depend on the instrument and whether positions remain open overnight.
Yes. Micro lot trading is available on supported instruments.
Yes. Hedging is supported on eligible trading accounts.
Yes. Trading is available during news events, although market volatility may increase.
Yes. Dividend adjustments may apply to eligible stock and index CFDs.
Your position remains open until the market reopens or you close it, subject to market conditions.
Yes. Trading conditions may change due to market liquidity, volatility, or corporate actions.
Live prices are available in the MetaTrader 5 (MT5) trading platform.
Yes. Most account types provide access to multiple asset classes through a single MT5 account.
Detailed information is available on the NovaTrade Group website under the relevant trading products section.
Copy Trading allows you to automatically copy the trades of experienced strategy providers in real time.
Once you select a strategy provider, their trades are automatically replicated in your trading account based on your allocation.
Copy Trading is available to eligible NovaTrade Group clients with a funded trading account.
Open a Copy Trading account, fund it, choose a strategy provider, and start copying trades.
No. Copy Trading is suitable for both beginners and experienced investors.
Yes. You can browse and select strategy providers based on their performance and trading statistics.
Yes. You can diversify your investment by copying multiple strategy providers.
The minimum investment depends on the Copy Trading program and selected strategy provider.
Yes. You can stop copying a strategy provider whenever you choose.
No new trades will be copied. You can choose to keep or close existing positions.
Yes. Trades are copied automatically without manual intervention.
Yes. You can close copied positions at any time.
Yes. You can place your own trades alongside copied positions.
No. Like all trading, Copy Trading involves market risk, and profits are not guaranteed.
Review their trading history, risk level, profitability, consistency, and overall performance before investing.
Yes. All trading involves risk, and strategy providers may experience losses.
Yes. You can stop copying one provider and start copying another at any time.
Fees, if applicable, depend on the selected strategy provider and program.
Yes. You can add funds to your Copy Trading account at any time.
Yes. Withdrawals are available, provided you meet the account requirements and maintain sufficient margin.
Not exactly. Results may differ due to execution speed, account size, spreads, and market conditions.
Yes. You can allocate the amount you wish to invest in each strategy provider.
Yes. You can track all copied positions and performance through your trading platform.
Yes. Eligible traders can apply to become strategy providers, subject to approval.
Register for the program, meet the eligibility requirements, and complete the application process.
Yes. Eligible strategy providers may receive performance-based or follower-based compensation.
Yes. However, reducing your balance may affect copied trade volumes.
Yes. Copy Trading is integrated with supported MT5 accounts.
Performance statistics are available within the Copy Trading dashboard and Client Portal.
If you need assistance, please contact the NovaTrade Group Customer Support team.

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Risk statement : An investment in derivatives and financial markets involves high risk and may result in losses greater than your initial investment. Trading in securities, forex, commodities, options, and futures is not suitable for everyone, and you should only invest money you can afford to lose. Before investing, ensure such activities are permitted in your country and seek independent financial, legal, or tax advice. NovaTrade Group Limited does not provide services to residents of the United States, Cuba, Iraq, Myanmar, Russia, North Korea, or Sudan, and its services are not intended for jurisdictions where they would contravene local laws or regulations. Nothing on this site should be considered financial advice.

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